Other Words Than Absolutely LiveVox Help Center helps you to find FAQ how to guides and step by step tutorials
Call Transfer Transfer calls within the LiveVox agent desktop to a number of different recipients If enabled by your manager the Transfer button appears on your screen when you are in the In Call state Once configured users can authenticate through their chosen IdP for example Okta and seamlessly access the LiveVox SmartReach portal For additional information and steps to log in using SSO see Single Sign On in the Accessing and Logging in to LiveVox SmartReach section of the Admin Guide
Other Words Than Absolutely
Other Words Than Absolutely
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Getting Started Choosing a Headset for LiveVox Use Establishing an Audio Connection LiveVox Communicator LVC Overview Logging in to the LiveVox Communicator LVC Using the Agent Panel Resetting Your Password Transferring Voice Calls UndefinedVoIP Qualification Test To conduct a test please enter your email address and state the problem you are experiencing in the reason field Take the Test
Log on to the LiveVox Portal LVP as an administrative user Navigate to Configure Services Service Use the filter option to search for an HCI service Copy and create a new HCI service from an existing HCI service For detailed information see Copying a Service Double click the new HCI service The EditService window appears On the LiveVox also provides a list of default results along with result codes that you can use for various services The Reporting Outcomes page lists the the different call outcomes results along with the associated result code and custom outcomes for a s ervice
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This article summarizes some of the most common SmartReach services The service that agents log in to controls the layout of the Agent Desktop the differ LiveVox s Quick Connect service is ideal for high volume use cases where the efficiency of agents and the cost per call are important Quick Connect maximizes agent performance and minimizes idle time
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https://help.livevox.com
LiveVox Help Center helps you to find FAQ how to guides and step by step tutorials
https://help.livevox.com › en_US › using-the-agent-desktop
Call Transfer Transfer calls within the LiveVox agent desktop to a number of different recipients If enabled by your manager the Transfer button appears on your screen when you are in the In Call state
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