150 000 In Euro I m configuring Omni Channel and currently stuck on the Presence Configuration piece I need to assign users but no names are showing up in the Available Users column
Is there a way to use an Omni Channel flow to assign these statuses programmatically I cannot help you with programmatic approach but maybe you don t need This articles shows how to enable agents for access to presence statuses for Salesforce Omnichannel to prepare for the Five9 Channel Readiness with Salesforce Omni Channel
150 000 In Euro
150 000 In Euro
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Sets an agent s presence status to a status with a particular ID In API version 35 0 and later we log the user into presence if that user is not already logged in so you don t have to make When you enable Omni Channel in your organization Salesforce creates a presence configuration for you called the Default Presence Configuration All your agents are assigned
In Salesforce create presence statuses that includes the service channels and assign them to the user profiles Create the following presence statuses for the users To successfully receive the Omni channel is not working as expected You have no active requests we are having problems getting cases displayed in the Omni channel widget even when users are available This is a
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The Salesforce data model includes several objects that let you control and customize your Omni Channel records including Omni Channel users routing configurations and statuses Learn how to set up Omni Channel routing for efficient case management Create queues presence configurations and add Omni Channel to your Service Console
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I m configuring Omni Channel and currently stuck on the Presence Configuration piece I need to assign users but no names are showing up in the Available Users column
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Is there a way to use an Omni Channel flow to assign these statuses programmatically I cannot help you with programmatic approach but maybe you don t need
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150 000 In Euro - Sets an agent s presence status to a status with a particular ID In API version 35 0 and later we log the user into presence if that user is not already logged in so you don t have to make
